HDFC Bank does an inside job on technology

IndiaÆs HDFC Bank finds that handling the merger of IT systems in-house is quicker and cheaper than using a consultant.

Elton Cane

August 24, 2000

HDFC Bank is part of the hi-tech new wave of the Indian banking industry. In a country where only 10% of public sector bank branches are fully computerized and 22% are partially computerized, itÆs the six-year-old private banking sector leading the way forward. HDFC Bank, along with ICICI Bank, is described as one of the leaders in the Indian banking scene, but maintaining this position isnÆt without its challenges.

When HDFC BankÆs acquisition of Times Bank, another of the new breed, was approved by the Reserve Bank of India in February this year, management was faced with an important decision - how to merge the IT infrastructure of the two banks into a cohesive system that would maintain and enhance HDFC BankÆs position as a technology leader?

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